FAQ

General

1 Am I ready to start using PingBot ?

If you can publish at least once each day, yes!

2 Are Pings spammy for my subscribers ?

Absolutely not! First each follower should subscribe to PingBot on your Facebook Page or Twitter account, otherwise he will never get a notification from you. Then the subscribed follower choose how often he would like to get your news a day. Last only engaged subscribers receive future notifications.

3 What is the difference between PingBot and Pings 360 ?

PingBot is the original app you install on your Facebook Page or Twitter account, to automatically notify your subscribers each time you publish.

Pings 360 is a feature of PingBot which allows you to compose custom messages, that PingBot will deliver to target subscribers from this Facebook Page or this Twitter account.


Pings 360

1 Against what my messages are approved ?

Any content you want to send via Facebook should comply with Policies.

Any content you want to send via Twitter should comply with Rules.

2 Which targeting options are available ?

Location, Age range, Gender, Language and Interests.


Facebook

1 Can PingBot publish content on my Page ?

The permission you grant on your Page doesn't allow PingBot to post on it.

2 Which information PingBot collects from my Page ?

PingBot gets its id, name, number of fans, profile picture link, location and whether the Page is verified.

A part of these information is used for display on your PingBot dashboard when you manage your subscription, while the rest is part of the logic PingBot uses to send notifications to your subscribers.

3 Which information PingBot collects from my subscribers ?

When your follower subscribes to PingBot on your Page his id, first name, last name, language and timezone are retrieved.

These information are used to customize the subscriber experience on interacting with PingBot, plus the notifications he will receive.

4 How are PingBot notifications different from Facebook ones ?

On a subscriber newsfeed, Facebook should choose for each slot what to show between his relatives, ads, other businesses and you. Facebook can be wrong!

In the inbox, PingBot doesn't have to ask itself the question because the subscriber already chose you. So the notification is just sent.

5 What is the difference between a Subscriber and a Fan ?

A PingBot Subscriber is a person who requested to receive notifications from a Facebook Page via Messenger. That person can be a Fan of the Page or not.


Twitter

1 Can PingBot publish content on my account ?

Although PingBot gets that ability by the permission you grant on your account, it will not! PingBot job is to notify your subscribers when you tweet, through DM.

2 Which information PingBot collects from my account ?

PingBot gets its id, name, number of followers, profile picture link, location and whether the account is verified.

A part of these information is used for display on your PingBot dashboard when you manage your subscription, while the rest is part of the logic PingBot uses to send notifications to your subscribers.

3 Which information PingBot collects from my subscribers ?

When your follower subscribes to PingBot on your account his id, name, language and timezone are retrieved.

These information are used to customize the subscriber experience on interacting with PingBot, plus the notifications he will receive.

4 How are PingBot notifications different from Twitter ones ?

On a subscriber newsfeed, Twitter should choose for each slot what to show between his relatives, ads, other businesses and you. Twitter can be wrong!

In the inbox, PingBot doesn't have to ask itself the question because the subscriber already chose you. So the notification is just sent.

5 What is the difference between a Subscriber and a Follower ?

A PingBot Subscriber is a person who requested to receive notifications from a Twitter account via Direct Message. That person can be a follower or not.


Have more questions ?

Email us at pingbot@swapps.cm and we will update you as quickly as possible.